Shipping Policy

Order Processing

All orders are processed and dispatched within 2–5 business days (excluding weekends and holidays).
Once your order has been shipped, you will receive a confirmation email with a tracking number.

Shipping Times

Estimated delivery times depend on your location:

• United Kingdom: 2–5 business days

• Europe: 5–10 business days

• Rest of World: 7–15 business days

  Please note that these are estimates and may vary depending on the carrier and external factors.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. UK orders over £100 ship free.

Customs, Duties & Taxes

• United Kingdom: No additional duties or import taxes apply.

• United States: Duties and taxes are prepaid at checkout — no additional charges upon delivery.

• Germany: Duties and import taxes are prepaid at checkout — no additional charges upon delivery.

• International orders: Customers may be responsible for any customs duties or taxes required by their country.

  LetB.io is not responsible for any delays caused by customs processing.

Tracking & Delivery

Once your order has been shipped, tracking details will be provided via email.

Please note:

• Once tracking shows that the package has been delivered, it becomes the responsibility of the customer.

• Ensure a safe delivery location or arrange collection with your local courier.

Shipping Delays

While we aim to deliver within the estimated timeframe, delays can occur due to:

• High demand periods

• Carrier issues

• Customs processing (for international orders)

LetB.io is not responsible for delays outside our control.

Incorrect Address

Customers are responsible for providing accurate shipping information.
We are not responsible for orders delivered to incorrect addresses provided at checkout.

Lost or Missing Packages

If your order has not arrived within the expected timeframe, please contact us at:
info@letb.io

We will assist in locating your shipment.