This explains what personal data LetB.io collects, why, and what you can ask us to do with it. LetB.io is the data controller. Contact us at info@letb.io with any questions.

What we collect

When you order: your name, email, phone number, delivery address and what you bought. Card details are handled by our payment provider and never reach us. If you sign up to our newsletter: your email address. When you browse: basic usage data from analytics cookies, only if you accept them in the cookie banner.

Why we use it

To process, ship and support your order, including passing your name, address and phone number to the courier (performing our contract with you). To keep accounting and tax records (legal obligation). To send you news about our products, only if you opted in (consent). To understand how the site is used and improve it (consent, via cookies).

Who we share it with

Only the services we need to run the shop: Hostinger (website, store and email), Stripe (payments), Shippo and Royal Mail or other couriers (shipping labels and delivery), and Google Analytics (site statistics). Some of these may process data outside the UK under approved safeguards. We never sell your data.

How long we keep it

Order records for 6 years, as required for UK tax. Newsletter details until you unsubscribe. Analytics data for up to 14 months.

Marketing emails

We only send them if you tick the box at checkout or sign up on the site. Every email has an unsubscribe link, or just email us.

Your rights

You can ask to see, correct or delete your data, object to or restrict how we use it, or get a copy to take elsewhere. Email info@letb.io and we'll reply within a month. If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.

Changes

We'll update this page if anything changes. Last updated October 2026.

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